Scheduling and Verifications
We are seeking a dedicated coordinators to assist with the scheduling and benefits verifications aspects of our new patients as well as established patients. The ideal candidate is someone who desires to make a long-term commitment to serve as part of a motivated and hard-working group that aims to improve access to mental health care. Take our pre-interview questionnaire now!
Responsibilities
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Assess for patient acceptability within scope of services based on decision criteria such as reasons for inquiry, previous history, medical complexity, and goals for care
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Match patients to providers based on complexity and availability
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Scheduling initial and follow up psychiatric visits for medical and counseling providers, as well as case discussions with 3rd parties that are both in-person and virtual
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Instruct patients on onboarding process consisting of completing any records/forms needed
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Maintain providers’ schedules to capacity
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Reschedule appointments based on urgency and provider availability
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Provide exceptional customer service when communicating over phone/emails/texts
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Maintain accurate records of patient interactions and updates in the practice management system
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Provide accurate information to callers or route calls to the appropriate staff members.
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Collaborate with other staff members to ensure seamless patient care and administrative efficiency.
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Escalate emergencies with providers and/or management in a timely manner
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Assist with other administrative tasks as needed to support the virtual front office operations.
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Ensure health and safety compliance
Hard Skills
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Experience using EMR and virtual phone system
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Competency in Google platform including email, shared drive, calendar, virtual meetings, proficiency in editing PDFs and Google Docs
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Proficiency in Excel / Google Sheets (editing, formatting, filtering) a major plus
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Familiarity with any shared inbox or customer management systems and ChatGPT a major plus
Soft Skills
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Bright personality focused on customer service to manage patient expectations
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Excellent communication in both spoken and written correspondence (pronunciation, spelling, grammar, formatting)
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Reliable organizational abilities to manage your time and tasks without needing micromanagement
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Desire to work independently but collaborate with a light-hearted but hard-working and dedicated virtual team
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Resourcefulness in problem-solving both on your own and as part of a larger team
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Ability to make critical decisions on your own in a dynamic and fast-paced environment
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Maturity to accept responsibility for deficiencies and errors
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Eagerness to learn about healthcare, mental health, and technology and ask for help and further guidance
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Interest in embracing technology via new software integrations and process automation
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Comfort with discretion regarding highly sensitive information, ensuring HIPAA compliance
Qualifications
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College diploma or equivalent, with a strong preference for relevant college coursework
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2+ years experience in a medical office setting, telehealth, or virtual administration
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Knowledge of medical and psychiatric terminology and insurance processes
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Reliable internet connection, desktop workstation, and mobile service is a must
Schedule
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Office administration hours are Monday through Friday 830A to 630P (CST)
Benefits
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Competitive compensation - $19-21 per hour, depending on experience with option to be salaried
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Salaried option available
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Generous paid time off - 15 days in year 1; 20 days in year 2
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Excellent health, dental, and vision insurance options, both basic and premium coverage
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Retirement plan - 401K with employer match for long-term employees
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Performance recognition - opportunities for quarterly performance bonuses + holiday bonuses
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Professional development opportunities - paid training and certifications, regular performance reviews
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Eligibility for remote work and/or promotion after 1 year of service
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Expense reimbursement (for any business purchases / travel)
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Hardware allowance for computer, monitor, peripherals, phone
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Work in a psychologically safe atmosphere
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Referral bonuses