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Hospital Waiting Room

Start Your Visit

We are excited to see you at your upcoming visit.  Please be sure to review your On Patient portal to make any changes to your account, view your latest bill and pay any outstanding balance on file in advance of your visit.

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You should check in with our Patient Navigator if you are...

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  • Need to provide or update payment method on file

  • Need to update to address, pharmacy, or allergies

  • Have questions about financial responsibility or billing statement

You should use express check-in if are an established patient, wish to get more time with your clinician and...

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  • Are scheduled outside general clinic hours (9A - 6P CST, 7A - 4P PST)

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OR

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  • Have no changes to payment method on file

  • Have no changes to address, pharmacy, or allergies

  • Have no questions on financial responsibility or billing statement

  • Paid your bill on the On Patient portal or authorize our office to auto-charge payment method securely on file​​​

If you are attending an in-office at one of our locations...

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  • You can complete a virtual check-in anytime of the day prior to your visit.

  • Follow the instructions e-mailed to you.​

We are honored to be a part of your journey towards improved mental health and a brighter future. If you ever have questions or need assistance, please don't hesitate to message our Patient Ambassadors through On Patient for same-day responses.

Changes, Late Cancellations and No-Shows

If you need to cancel or reschedule this appointment, kindly notify us at least 48 hours in advance through On Patient. Patients are allowed a 10-minute grace period to join the appointment after which they will be marked as a "no-show" and must reschedule. All no shows and late cancellations within 48 hours incur a fees in accordance with our financial policy, which is charged to your card on file which allows you to rebook your appointment.  For accounts missing a card on file, the fee will be applied to your account and you must fulfill any outstanding balance in order to rebook. ​

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